Website prices do not include shipping.  Please allow 2-4 weeks for delivery but shipping times may vary due to the availability of products.  If a non-customized item cannot ship within 4 weeks, you will be notified and given the option to cancel that item.  Customized and special orders are non-returnable and non-refundable and may have extended delivery times.

Due to the nature and variety of products and manufacturers offered on the Bluegrass Home Website, many items will be drop shipped directly from each respective supplier(s) to save time in transit.  All items will be shipped ground service via UPS or Federal Express to any of the 48 continental states.  We cannot ship to Post Office Boxes or International Addresses and no C.O.D.’s.  Orders must be shipped to a street address and the customer’s signature is required.     

Shipping charges for items requiring motor freight will be based on the weight and destination.  Please email for a freight quote.  Motor freight is used for items that are oversized or exceed a weight limit with UPS or Federal Express.  A person 18 years or older must be available to meet the delivery and sign for the product(s).  The driver will place your purchase(s) at the threshold of your home’s door.  This service does not include in home delivery or set up. 

Returns on Non-Damaged or Non-Flawed Items

If for any reason you need to make a return for an exchange or store credit, it must be within 10 days of receiving that item(s).  PLEASE NOTE: NO REFUNDS SHALL BE GIVEN.  You must be certain to return your purchase in the original outer and inner box if applicable along with the packing materials.  Make sure it is well packed and insured for the full amount.  All returned items must be in new and unused condition and MUST HAVE A RETURN AUTHORIZATION NUMBER on the exterior packaging.  Please email for this authorization number and instructions regarding the return location and address for the product(s).  Return shipping, payment for return shipping and any damages from return shipping are the sole responsibility of the purchaser.  All special and customized orders are considered non-returnable and non-refundable.

A refusal of any shipment is billable for both the return and original shipping amount along with a 20% restocking fee.  Shipping costs shall not be refunded or credited under any circumstance.

Claims on Damaged or Flawed Items

Damage claims must be made to within 5 days of package delivery.  Please inspect your purchases immediately upon receipt as no claims will be accepted after the 5th day.  YOU MUST KEEP ALL THE ORIGINAL PACKAGING MATERIALS for any necessary inspections by the shipper.  It shall be the recipient’s responsibility to properly repackage items being returned.  NO CREDIT WILL BE GIVEN FOR FLAWED ITEMS THAT ARE RECEIVED BROKEN OR DAMAGED DUE TO IMPROPER PACKAGING.  You will be instructed by Bluegrass Home regarding the return location and address for the product(s).